Here are four golden rules to prevent your personal feelings from getting in the way:
- Never be passive aggressive. Deal with conflict in an open and honest way.
- Take full responsibility for your team’s outcomes, even if it’s not remotely “your fault.” If it’s on your watch, you own it.
- Turn the other cheek for the sake of staying engaged in a dialogue. Don’t go down the rabbit hole of tit for tat.
- And perhaps toughest of all, always take the high road. Fighting back is instinctual but usually counterproductive.
Employees pay attention to everything. Our word choice, body language, facial expressions, and tone of voice all send messages. Be sure they always reflect “the greater good.”